Luca, Dubai, Dubai | Terms and Conditions

Terms and Conditions

Terms & Conditions

Ripples Catering Services LLC Terms and Conditions ("Agreement")

This Agreement was last modified on November 14, 2018.

Please read these Terms and Conditions ("Agreement", "Terms and Conditions") carefully before

using ("the Site") operated by Ripples Catering Services LLC ("us", "we", or "our"). This

Agreement sets forth the legally binding terms and conditions for your use of the Site at

www.meetluca.com

 

By accessing or using the Site in any manner, including, but not limited to, visiting or browsing

the Site, ordering food or contributing content to the Site, you agree to be bound by these Terms

and Conditions. Capitalized terms are defined in this Agreement.

 

Refund Policy

 

In an effort to achieve customer satisfaction, Ripples Catering Services LLC will refund in

appropriate cases should there be a problem with your food order. Please contact us at the

respective restaurant's hotline number and we will address the issue. The following cases may

be eligible for partial or full refunds:

· You did not receive your order

· The order you received was incorrect

· The order had missing items

The expected time span for reporting these issues is within the same day of the order. Applicable

refunds will be made through the original mode of payment.

You will under no circumstances seek a “chargeback” from the company whose credit card you

used to purchase an order from the Site. Should you do so, Ripples Catering Services LLC may,

in its sole discretion, refuse to honor future orders made from all credit card accounts or online

accounts on which such chargebacks have been made, and may prohibit all persons in whose

name the credit card accounts exist and any person who accesses any associated online

account or credit card or who otherwise breaches this provision from using the Site.

Meals

In the event your ordered meal is unavailable, we may offer an alternative option. We cannot

guarantee that any of the food orders sold are free of allergens.

 

Delivery Conditions

 

Food orders are delivered by us in partnership with several delivery services. The order and

delivery sequence are as follows:

1. You place a food order for the desired restaurant on our website with the option of cash on

delivery, credit card in advance or credit card on delivery. Please ensure your contact details and

address is accurate.

2. You will receive a confirmation email that the order has been received and is in process.

3. In the event you do not answer your door or respond to telephone calls within 10 minutes,

our delivery drivers reserve the right to leave the premised and you will be charged for the food

order. We take delivery speed very seriously and the inability to reach customers would disrupt

our ability to deliver on time.

If you make a payment for our products or services on our website, the details you are asked to

submit will be provided directly to our payment provider via a secured connection. The

cardholder must retain a copy of transaction records and Merchant policies and rules. We accept

 

payments online using Visa and MasterCard credit/debit card in AED (or any other agreed

currencies).

Ripples Catering Services LLC will NOT deal or provide any services or products to any of OFAC

(Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

License to use website

You may view, download for caching purposes only, and print pages from the Site for your own

personal use, subject to the restrictions set out below and elsewhere in these terms and

conditions.

You must not:

· Republish material from this website (including republication on another website).

· Sell, rent or sub-license material from the website.

· Reproduce, duplicate, copy or otherwise exploit material on this website for a commercial

purpose.

We agree to provide you with access and use of our Site.

Intellectual Property

The Site and its original content, features, and functionality are owned by Ripples Catering

Services LLC and are protected by international copyright, trademark, patent, trade secret and

other intellectual property or proprietary rights laws.

Termination

We may terminate your access to the Site, without cause or notice, which may result in the

forfeiture and destruction of all information associated with you. All provisions of this Agreement

that by their nature should survive termination shall survive termination, including, without

limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Links To Other Sites

Our Site may contain links to third-party sites that are not owned or controlled by Ripples

Catering Services LLC.

Ripples Catering Services LLC has no control over and assumes no responsibility for, the

content, privacy policies, or practices of any third party sites or services. We strongly advise you

to read the terms and conditions and privacy policy of any third-party site that you visit.

Prohibited Content

Prohibited Content that is not permitted on this site includes, but is not limited to the following:

· Is patently offensive or promotes racism, bigotry, hatred or physical harm of any kind

against any group or individual.

· Contains nudity, violence, or offensive subject matter or contains a link to an adult website.

· Solicits personal information from anyone under 18.

· Harasses or advocates harassment of another person.

· Promotes information that you know is false or misleading or promotes illegal activities or

conduct that is abusive, threatening, obscene, or defamatory.

· Furthers or promotes any criminal activity or enterprise or provides instructional information

about illegal activities.

 

· Solicits passwords or personal identifying information for commercial or unlawful purposes

from other users.

· Promotes an illegal or unauthorized copy of another person's copyrighted work.

· Contains restricted or password only access pages or hidden pages or images (those not

linked to or from another accessible page).

 

Copyright Policy

 

We do not permit copyright infringing activities and infringement of intellectual property rights on

the Site and will remove any such Content if properly notified that such Content infringes on

another's intellectual property rights. We reserve the right to terminate privileges of any user who

engages in copyright infringement.

Privacy

Please refer to our Privacy Policy for information on how we collect, use and disclose information

from our users.

Force Majeure

Neither party shall be liable in damages in performing hereunder if such delay or default is

caused by conditions beyond its control including but not limited to acts of God, government

restrictions, wars, and/or any other cause beyond the reasonable control of the party whose

performance is affected.

 

Limitation of Liability

 

You agree that Ripples Catering Services LLC entire liability, and your exclusive remedy, with

respect to any services(s) provided on the Site is solely limited to the amount you paid for such

service(s) i.e. the cost of the food order. Ripples Catering Services LLC shall not be liable for any

direct, indirect, incidental, special or consequential damages resulting from the use or inability to

use any of its services.

 

Disclaimer of Warranties

YOUR USE OF THE SITE AND/OR ANY SITE MATERIALS IS AT YOUR SOLE RISK. THE

SITE, INCLUDING WITHOUT LIMITATION ALL SITE MATERIALS, INFORMATION, AND

SERVICES, IS PROVIDED ON AN "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS"

BASIS. RIPPLES CATERING SERVICES LLC DISCLAIMS ALL EXPRESS OR IMPLIED

CONDITIONS, REPRESENTATIONS, AND WARRANTIES OF ANY KIND. RIPPLES

CATERING SERVICES LLC MAKES NO WARRANTY OR REPRESENTATION THAT: (i) THE

SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (ii) THE RESULTS

THAT MAY BE OBTAINED FROM THE USE OF THE SITE WILL BE ACCURATE OR

RELIABLE; (iii) THE QUALITY AND ACCURACY OF ANY SITE MATERIALS, CONTENT,

INFORMATION, OR OTHER MATERIAL OBTAINED FROM THE SITE WILL MEET YOUR

EXPECTATIONS OR REQUIREMENTS; OR (IV) ANY ERRORS IN THE SITE WILL BE

CORRECTED. NO ADVICE OR INFORMATION, WHETHER WRITTEN OR ORAL OBTAINED

BY YOU FROM US, WHETHER OBTAINED THROUGH THE SITE OR OTHERWISE, SHALL

CREATE ANY WARRANTY NOT EXPRESSLY PROVIDED IN THIS AGREEMENT. RIPPLES

CATERING SERVICES LLC SHALL USE REASONABLE EFFORTS TO PROTECT

INFORMATION SUBMITTED BY YOU IN CONNECTION WITH THE SITE SERVICE, BUT YOU

AGREE THAT YOUR SUBMISSION OF SUCH INFORMATION IS AT YOUR SOLE RISK, AND

RIPPLES CATERING SERVICES LLC HEREBY DISCLAIMS ANY AND ALL LIABILITY TO YOU

FOR ANY LOSS OR LIABILITY RELATING TO SUCH INFORMATION IN ANY WAY. RIPPLES

CATERING SERVICES LLC DOES NOT REPRESENT OR GUARANTEE THAT THE SITE

SERVICE WILL BE FREE FROM LOSS, CORRUPTION, ATTACK, VIRUSES,

 

INTERFERENCE, HACKING, OR OTHER SECURITY INTRUSION. RIPPLES CATERING

SERVICES LLC MAKES NO GUARANTEE OF ITEM AVAILABILITY.

 

Governing Law

 

This Agreement (and any further rules, polices, or guidelines incorporated by reference) shall be

governed and construed in accordance with the laws of Dubai, United Arab Emirates, without

giving effect to any principles of conflicts of law. United Arab of Emirates is our country of

domicile.

Indemnity

You agree to indemnify and hold us harmless from and against any and all costs, damages,

liabilities, and expenses (including attorneys' fees) we incur in relation to, arising from, or for the

purpose of avoiding, any claim or demand from a third party that your use of the Service or the

use of the Service by any person using your Account violates any applicable law or regulation, or

the rights of any third party.

 

Changes To This Agreement

 

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by

posting the updated terms on the Site. Your continued use of the Site after any such changes

constitutes your acceptance of the new Terms and Conditions.

Please review this Agreement periodically for changes. If you do not agree to any of this

Agreement or any changes to this Agreement, do not use, access or continue to access the Site

or discontinue any use of the Site immediately.

 

Contact Us

If you have any questions about this Agreement, please contact us

LOCATION
  • Al Barsha 1
    Dubai
    043502072

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